In order to serve you better, we need to ask you for a certain amount of personal information to organize our contractual relations and the service you expect.
What is the purpose of our Privacy Policy?
Our company would like to remind you of its commitment to respect the trust you have placed in us and to apply the regulations in force in Quebec regarding the protection of personal information (Act respecting the protection of personal information in the private sector, 1994, current as of October 31, 2020).
This Privacy Policy informs you of the conditions under which your studio, as data controller, collects and uses your personal information (for example, when setting up your subscription to our CRM software). Personal information means any information about you that allows you to be identified.
This Policy applies to information collected within our studio, regardless of the nature of the medium: written, graphic, sound, computerized or other, and whenever you contact and communicate with our studio (by mail, e-mail or telephone). These rules apply to the personal information of all our customers and potential customers, regardless of the channel through which this information is collected.
It is permanently accessible to everyone in your studio, and can be sent to you by e-mail on request. Please read it carefully and refer to it regularly.
What information is processed?
We may process the following categories of personal information
personal information:
This information depends on your interactions with our company: subscribing to a membership in our Iron Bodyfit studio, during telephone calls with our company or SMS exchanges.
You will be informed whether your information is mandatory or optional at the time of collection. For example, your telephone number is required to remind you of the scheduling of your sessions.
You may choose not to provide certain information, but you may not be able to take advantage of most of the features of the Services in light of the foregoing.
Why do we process your information?
For each processing operation, we collect and use only the information that is relevant and necessary for the intended purpose. Thus, the studio is limited to the collection of information necessary for the constitution and maintenance of your file. We process your information for the purposes of executing a contract with you: Registering your subscription, scheduling your sessions, processing your requests, ensuring quality service, collecting overdue payments.
- We also use your information to enable us to pursue our legitimate interests, taking care to always respect your rights and interests, and on the basis of your consent or as authorized by law where required by law to manage and improve customer relations, enhance your experience at Iron Bodyfit throughout your membership, and provide you with offers tailored to your needs, send you communications, perform statistical analysis,
carry out satisfaction surveys, inform you of new services, inform you of the dates and times of your sessions.
- Your information may also be disclosed when we believe in good faith that it is reasonably necessary to comply with applicable law in the cases expressly provided for by the Act respecting the protection of personal information in the private sector. We also do so in our legitimate interest to protect, establish or exercise our legal rights or defend against legal claims; enforce or apply our terms of use and other agreements; detect, investigate, prevent and treat fraud and other illegal activities, security or technical problems; or protect the rights, property or safety of Iron Bodyfit, our users or others.
Your personal information will be retained for a reasonable period of time depending on the purpose for which it is used and subject to any legal obligation to retain further information.
Will you receive commercial offers?
In accordance with the choices you have made, we and our partners may, subject to your consent (by ticking the box), use your details to send you commercial information, in particular by :
- postal mail ;
- telephone ;
- e-mail;
- SMS.
Offers by post or telephone
We may send you offers by post or contact you by telephone with offers for our products and services. You may also receive offers by post from partner companies. If you do not wish to receive such offers, simply let us know.
Offers by e-mail or SMS
You may receive offers by e-mail or SMS for our products and services, as well as offers for products and services from partner companies, subject to your consent (via the checkbox). If you have given us your details when subscribing to our services, we may also send you offers for our products and services, subject to your consent (by ticking the box). You are free to object to receiving these offers at any time by contacting us directly.
Who is your information for?
The recipients of personal information are, for purposes relevant to the object of the file set out above: the duly authorized personnel of our company, that of our head of network the simplified joint stock company IBF CORPORATION, our service providers, partners and subcontractors. Information may also be transmitted to the competent authorities, at their request, or in order to comply with other legal obligations.
How do we ensure the security of your information?
We are committed to ensuring the security and confidentiality of your personal information by implementing appropriate technical and organizational measures to prevent its loss, accidental destruction, misuse and unauthorized access.
unauthorized access.
Is your information processed outside Quebec and Canada?
We may need to transfer your information to a country outside Quebec and Canada. In such cases, we ensure that the information will not be used for purposes not relevant to the file, and that the processing carried out complies with a level of protection corresponding to that required by regulations.
What are your rights?
In accordance with the applicable regulations, you have various rights that you may exercise at any time: You have a right of access, a right of rectification, a right to erasure of your information, as well as the right to request portability of the information you have provided to us. Where required by law, we will provide your information in an easily accessible format and assist you in transferring some of this information to third parties.
You have the right to object on legitimate grounds to the processing carried out on your information, or to request the restriction of such processing. You also have the right to object at any time and without cause to the processing of your information for direct marketing purposes, as well as to profiling where this is carried out for the same purpose.
You have the right to provide instructions regarding the disposition of your personal information after your death. You may also withdraw, verify the accuracy of or amend certain information you provide to us at any time, as permitted by applicable law.
How to exercise your rights
To exercise one or other of your rights, simply write to us directly at our studio address
studio or by e-mail to canada@ironbodyfit.com, indicating your :
- Last name ;
- First name ;
- Address ;
- and enclose proof of identity (a copy of both sides, enabling us to verify the identity of the person making the request).
We will respond to your request within thirty (30) days of receipt of your complete request. We will make every effort to respect your rights with respect to your personal information. If, however, you consider that these rights have not been respected, you may submit a written complaint to the Commission d'accès à l'information at the following postal address or e-mail address:
Addresses
canada@ironbodyfit.ca
Suite 900 2045 Stanley Street
Montreal, Quebec H3A 2V4
Telephone: 514 873-4196
Fax: 514 844-6170
In order to serve you better, we need to ask you for a certain amount of personal data to better organize our contractual relations and the service you expect.
